Shipping & Returns

Each Maius piece is made with care in our workshop after you place your order. Preparation and delivery of your order take a total of 7–14 days. For items marked as pre-order the delivery time is 1–30 days; if a specific date is stated on the product page, that date applies.

Your order is shipped with Yurtiçi Kargo and delivered to the address you provide within 7–14 days.

Shipping costs are calculated automatically at checkout. Shipping is free on orders of 3,000 TL and above; below this amount the shipping fee is 180 TL. For current terms, please see our Shipping Policy.

We ship to European countries, the United Kingdom, the United States, Canada, the United Arab Emirates, Israel, Australia, New Zealand and selected countries in Asia-Pacific; the current country list is shown at checkout. International shipping costs 4,000 TL per order. Delivery time after production averages 7–16 business days.

Important: Customs duties, import charges and any additional costs applied in the destination country are the responsibility of the buyer. These costs are not covered by Maius.

When your order is handed over to the carrier, a tracking number is sent to you by SMS and email. You can follow your shipment in real time on the carrier's website.

Items that meet the following conditions may be returned:

• Labels must not have been removed
• Must be unused and unwashed
• Must be in its original packaging and box
• A return request must be created within 14 days of the delivery date

Items excluded from returns: garments sewn to measurements you provide or altered at your request; innerwear (bodysuits), for reasons of hygiene; and items bought at a discounted price under the November Sale campaign (30 October – 30 November 2026).

Items produced in standard sizes (e.g. 36, 38, 40) are not covered by this exclusion, even where they are produced after the order is placed. Your 14-day right of withdrawal applies to them. Items bought at a discounted price under the November Sale campaign (30 October – 30 November 2026) are excluded from this.

1. Send an email to destek@maius.info with your order number and the reason for your return, or call us on 0506 282 40 52.
2. Our team sends you a return approval and shipping instructions within 1–2 business days.
3. Send the item back to us in its original packaging using our contracted carrier.
4. Your refund is made to the payment method you used, within 14 days at the latest from the date your withdrawal notice reaches us. We reserve the right to withhold the refund until the item reaches us, or until you provide proof that you have sent it. Depending on your bank, it may take 2–3 weeks for the amount to appear in your account.

If you have chosen the wrong size, you must submit your exchange request within 14 days of the delivery date. Size exchanges are not available for items bought at a discounted price under the November Sale campaign (30 October – 30 November 2026). To request an exchange:

• Review our size chart again
• Contact us at destek@maius.info or 0506 282 40 52
• Your new size is shipped to you subject to stock availability

Shipping costs for an exchange are borne by the customer (Maius covers them if the item is faulty).

If your item arrives damaged or faulty, please notify destek@maius.info with photographs within 48 hours of delivery. This period does not limit the rights available to you in respect of defective goods under Law No. 6502 on Consumer Protection.